State Farm® Insurance Agent Dana Kerr

"On July 3rd I purchased a policy with State Farm for 4 vehicles. I was told that my total monthly premium was going to be around $302. The next month I called to add another vehicle to my policy. Going forward I’m thinking my policy premium will be around $370. I was charged twice for the month of August premium. Also that same month I got a letter asking me to send over a copy of my drivers license and proof of the defensive driving course I took to keep receiving the discount. On August 8th and 9th I sent a pdf copy of the certificate, and driver license to Myles, along with pictures of my car to send to underwriting for the 5th auto I added for an antique policy. That I emailed the same day. It's weird that Myles only got an email of the pictures of my cars and my driver's license but not the certificate for the defensive driving course. Which was all in the same email thread. On August 16th I called to inquire about the two charges for August. I spoke with Bella and she explained to me why I got charged twice and processed the refund for the second charge. I asked her while I had her on the phone. Did they receive the pictures of the car, drivers license and defensive driving course? She said the driver license had been uploaded to the file but not the defensive driving or the pictures of the cars. I forwarded Bella the same email that I forwarded to Myles. She said that she received them and will upload everything to the file. Within an hour or so I got an email from Megan Little stating the Defensive Driver course and my discounts had been removed from the policies because I didn't complete the course. I told her that I emailed that certificate of completion already. I sent her a copy of the certificate as well and she said will email it to the underwriting department. It still didn’t make it. When I got my September bill the discount had not been adjusted to the discount price. My September bill went from $345 to $460. I called again to ask why my bill went up. Because the policy had to be reinstated, Why was my policy terminated? I have been making payments on the premium. The defensive driving discount had been removed. I don’t understand why because I’ve sent the email over three times. To Myles, Bella and Megan. Then in October my bill was $387. My mother called sometime in October to have the drive safe removed from the policy. My mother was told that the premium would only go up $45 by removing that feature. Nope wrong, When I got my November bill it was $767.00. The premium on the Hyundai went from $93.43 to $110.00, Tahoe went from $406 to $477, BMW went from $461, Mercedes $453.00 to $535.00. That's a $320 dollar increase for the premium. Not $45.00. Also a past due balance for 3 months for theBonneville which they filed to add on the policy for three months. I asked for an antique policy because the car is an older model car that had been restored. I was told as of November 2024 they couldn’t write an antique policy. So State Farm decided to write one for me with the deductibles they wanted me to have instead of picking up the phone to give me a call to ask me what I would like to do about that car or sending me a letter in mail. Which they failed to do on both ends. So they just back billed me for the policy that I didn’t ask for or agree to. This company has horribly failed me and took advantage of me as a customer."

"CJ is easy to work with and very quick to respond with my questions. He saved my family over 2k with better coverage. Highly recommend him to anyone."

"Chris Freeman went above and beyond the call of duty. He took the time to make sure I understood everything by answering all my questions. He also anticipated my future needs. I would recommend him to anyone."

"Chris Freeman is the best! He is friendly and professional and always looking out for my best interests."

"I was contacted by an agent named Alex within one hour of requesting a quote. Alex was prompt, professional, friendly, engaging, and most importantly of all, understanding. He helped me get a policy much better suited to my needs than the one I originally selected, and for a much better price, as well."

"I worked with Alex from this agency and he demonstrated knowledge and care when helping me get car insurance for my vehicles and home. I would highly recommend this agency."

"CJ Freeman worked with me for a few months to get the best policy that best fit our family. Thank you CJ for your hard work and patience! Highly recommend!"

"Super friendly and super helpful! The folks here are both knowledgeable and genuine. They helped me go through my options, recommended policies based on what I might actually need and want, and walked through exactly how those changes would affect my payments."

"Service was great, Alex was fantastic and walked us through with everything, would definitely recommend."

"CJ Freeman help me insure my motorcycle, he did a great job of explaining the policies and what would be best for me. He seemed very professional, but also personal, almost as if we were friends. Seems like the type of guy I would grab a beer with on the weekends. This is my first motorcycle and he made it simple and easy to insure. If I could give him more than five stars I would!"

"I just want to take the time so say that C.J. Freeman done an amazing job with helping me find motorcycle insurance that was assuring and affordable. I will definitely be using him for any future needs!"

"Thank you Alex for walking me through all my available options. I ended up saving about $55/mo and now have better auto coverage. I appreciate your professionalism and thoroughness and look forward to doing business with you. Thanks again 🙏"

"I love my new insurance policy and Alex was absolutely the best. If you’re looking to have a great experience with your insurance company this is the place. I bundled auto and renters insurance and saved so much money it’s like I got renters for free. Just check them out you won’t regret the company or the people that make the company what it is."

"Cj Freeman is absolutely the best insurance agent by far, went above and beyond his duties to make sure I had the best insurance that fit my needs. I highly recommended Cj! He was very professional, patient and nice."

"Cj Freeman was such a huge help when it came to choosing the right homeowners insurance for me. He took the time to explain everything in detail, which I really appreciated. I would highly recommend him to anyone for their insurance needs!!"

"Dana Kerr StateFarm has been incredibly helpful. Worked with Alex on starting a new policy and he was great. He walked through every step and made it easy, not to mention they got me a great rate. Would recommend."